Medely mobile app

A mobile application for healthcare professionals to book and work shifts.

Problem

Medely users use their phones to clock in and out of shifts at healthcare facilities, but we do not have a native product. The existing solution relied on a mobile web implementation where professionals had to navigate to a website and log in before clocking in or out of a shift.

● Our support teaches customers how to save our mobile web portal to their home screen as a shortcut to help limit this friction.
● We mitigate some friction by using automated SMS and email by linking directly to our platform, but this only reduces some pain.
● SMS and email messages are our primary means of communicating with pros and are easily lost behind focus/do-not-disturb filters, spam filters, blocked, or forgotten.
● Mobile browser location services are required for clocking in and out of shifts with geofencing. Configuration of these settings is problematic for many customers.

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